Adapto

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Adapto transport is a specialised service offering individualised public transport for people with irreversible disabilities or impairments – physical, mental, sensory, or psychological – that significantly limit mobility. Operating as an occasional, on-demand 'kerb-to-kerb' service, it collects passengers directly from the kerbside at their departure location.

Beneficiaries and admission conditions

In general, access to Adapto transport is granted if the individual:

  • has a severe, permanent motor disability,
  • is blind or severely visually impaired,
  • has a cognitive or neurological disability,
  • has a serious progressive condition,
  • and their condition prevents them from using public transport or driving.

Any person who is ordinarily resident in the Grand Duchy of Luxembourg and meets the above conditions is eligible to benefit from the Adapto service.

Transport is available for children aged 12 and above.

What Adapto is not

  • A service for people with temporarily reduced mobility due to accidents, fractures, or other temporary conditions,
  • a benefit for elderly individuals with age-related impairments (unless meeting the specified disability criteria),
  • a benefit covering travel assistance already provided by dependency insurance,
  • a transport service for sick individuals,
  • a taxi ambulance.

Access request form

To use the transport service, a request must be submitted via this form, accompanied by a medical certificate issued within the past three months.

Administration des transports publics 
Service Transports PMR / Adapto 
B.P. 640 
L-2016 Luxembourg

For inquiries, the Adapto service can be reached via email at adapto@atp.etat.lu.

If the applicant meets the eligibility criteria, an Adapto card is issued, displaying the card number, expiry date, and the holder's first name, surname, and date of birth. This personal card is sent by post and must be shown upon the driver's request before entering the vehicle.

If the Adapto card expires and the eligibility criteria are still met, the beneficiary must submit a new application using the Adapto service access form available on Guichet.lu.

Reservations

Reservations can be made through a single platform. You can book:

  • By telephone through the call centre: 2465-2465
  • By booking online
  • Via the Adapto.lu mobile application

 

Book transport using your smartphone

Users with a new Adapto card issued under the recent reform can independently book and cancel journeys via the Adapto mobile app. Available in French, German, and English, the app is free to download on Android (Google Play) and iOS (App Store).

 

The Adapto.lu app 

Click on this link for a video that explains how to use the application.

With the app you can easily:

  • Activate and connect to your account,
  • Track your journey in real time, showing exact arrival time,
  • Receive push notifications.

Authentication is done via email address and password.

Measures in the event of incivility

Depending on the severity of the offence, individuals who disrupt public order and safety, act inappropriately, or fail to comply with regulations, the general terms and conditions, or the driver’s instructions may face temporary or permanent exclusion from the Adapto service.

Contact

Mobiliteit.lu call centre :

4, rue Charles Bernhoeft
L-1240 Luxembourg
Tel.: (+352) 2465 2465
E-mail : adapto@atp.etat.lu