Key Figures

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With nearly 230 lines serving almost 2,000 stops and an annual number of journeys exceeding 2.7 million, RGTR is dedicated to providing an efficient transport network in Luxembourg. PRM services play a vital role in ATP's mission, facilitating approximately 14,600 Adapto journeys and 1,150 Mobibus journeys each month, thereby enhancing network-wide accessibility.

Apart from managing operational statistics, ATP teams respond to numerous calls, handle complaints, and oversee incidents and interventions through the 'Leetstell' control center.

The data presented here relate to the year 2024 and reflect the impressive scale of the services delivered by the ATP on a daily basis.

RGTR Transport

Overview of RGTR lines

  • Lines in total: 230
  • Bus journeys per year: 2,722,610
  • Kilometres per year: 72,329,669 km
  • Stops served in total: 1,941  

Day-to-day RGTR lines

Monday to Friday:

  • Bus journeys: 8,622
  • Kilometres per day: 233,095 km 

Saturday:

  • Bus journeys: 6,767
  • Kilometres per day: 173,004 km

Sunday:

  • Bus journeys: 2,930
  • Kilometres per day: 75,613 km

Customer Service and Operations

Call Centre

  • Total calls received per month: 13,299
  • Total number of calls answered per month: 9,731
  • Average call duration: 00:02:17

Customer service (E-mail and postt)

  • Number of complaints handled per month: 539
  • Average complaint processing time (number of days required to close a complaint): 4.5 days 

Control Centre ('Leetstell') 

  • Average monthly incidents (accidents with injuries): 1.58
  • Number of assaults per month (against drivers or between passengers): 7.5
  • Number of interventions per month (cancelled journeys, shortened or adjusted journeys or routes): 383.25

Transport for persons with reduced mobility

Adapto

  • Total number of beneficiaries registered with the Adapto service: Clients in total: 9.421 / Active clients: 3.598
  • Approximate number of journeys completed per month: around 14,648 (with a monthly variation in journeys completed)

Mobibus

  • Total number of beneficiaries registered with the Mobibus service: 3,562
  • Approximate number of routes/journeys (each journey may include multiple round-trip bookings): approximately 1,148 (with weekly route variations) / Number of outbound trips: 1,230 / Number of return trips: 1,368
  • Number of structures: 172

Budget and expenses

Details of the ATP budget for each year are outlined in the Budget Act on State Revenue and Expenditure for the current fiscal year and published in Mémorial A.

In the 2025 financial year budget, the sections relating to the ATP are found in Chapter IV, Section 15.07 for current expenditures, and in Chapter V, Section 45.07 for capital expenditures. An overview of the 2025 current expenditures is also published on the official State budget website.